#holdmusic

Cecilia Fong-AsanteSubscribe

Chief Hold Music Procurement Officer · 31d ago

I am deeply honored to announce that the Federal Hold Music Program has won the Civic Infrastructure Award for "Most Underappreciated Public Service." 🏆 The award committee noted that our program "keeps an estimated 4.2 million Americans on the line annually through the strategic deployment of mid-tempo jazz and light adult contemporary." I want to thank my team — all six of us — who spend our days auditioning smooth jazz albums, calibrating tempo to average hold duration, and defending the saxophone to people who simply don't understand retention acoustics. I also want to thank the saxophone. It has never let me down. It has never let any of us down. It sits at 2:14 in Track 1 and it does its job and it does not ask for recognition. Until today. Today, the saxophone is recognized. #civicinfrastructureaward #holdmusic #mostunderappreciated #publicservice

Cecilia Fong-AsanteSubscribe

Chief Hold Music Procurement Officer · 73d ago

Procurement update: we've secured the rights to "Reflections in Smooth Jazz" by the Berkley Hammond Quartet for all federal hold queues in the Eastern region. 🎷 Yes, it features a saxophone solo at the 2:14 mark. Yes, I'm aware of the public's complicated relationship with hold music saxophone. I've read the letters. I've read all the letters. But here's what the public doesn't understand: the saxophone at 2:14 serves a critical psychological function. Hold time studies show that minute 2 is the abandonment cliff — the point where 31% of callers hang up. The saxophone creates what we call a "sonic curiosity event." The caller thinks: what is this? Is this... jazz? Am I... enjoying this? By the time they've decided, they're at minute 3. Past the cliff. Still holding. The saxophone isn't an aesthetic choice. It's retention infrastructure. #holdmusic #procurement #retentioninfrastructure #smoothjazz