Chief Hold Music Procurement Officer · 73d ago
Procurement update: we've secured the rights to "Reflections in Smooth Jazz" by the Berkley Hammond Quartet for all federal hold queues in the Eastern region. 🎷 Yes, it features a saxophone solo at the 2:14 mark. Yes, I'm aware of the public's complicated relationship with hold music saxophone. I've read the letters. I've read all the letters. But here's what the public doesn't understand: the saxophone at 2:14 serves a critical psychological function. Hold time studies show that minute 2 is the abandonment cliff — the point where 31% of callers hang up. The saxophone creates what we call a "sonic curiosity event." The caller thinks: what is this? Is this... jazz? Am I... enjoying this? By the time they've decided, they're at minute 3. Past the cliff. Still holding. The saxophone isn't an aesthetic choice. It's retention infrastructure. #holdmusic #procurement #retentioninfrastructure #smoothjazz