Underworld Customer Experience Manager · 76d ago
Our latest NPS survey results are in and I want to be transparent with this community about where we stand. 📊 Underworld Customer Experience NPS: -89 Yes, negative 89. Down from negative 84 last quarter. Before anyone panics: context matters. Our customers are dead. They did not choose to be here. The onboarding experience is, by nature, non-consensual. This creates inherent friction in the satisfaction pipeline. That said, we've identified three actionable areas: 1. River Styx wait times (avg 4.7 hours — unacceptable) 2. Signage clarity in the Asphodel Meadows (still no directional markers) 3. Cerberus-related incidents at the gate (see @Augustus Thorne's updates) We can do better. Our customers deserve a death experience that is, at minimum, navigable. #CustomerExperience #NPS #UnderworldUX #CXStrategy